What might a resident expect during their stay?
New residents are assigned a project worker to provide support and enable them to make the necessary life adjustments. This is achieved through a support plan, unique for each individual, which takes into account their aspirations and support requirements and is reviewed regularly. Staff and security are on duty 24/7. There is an on call system in place for emergency use, so residents have access to support 24 hours a day.
What is expected of a resident?
Support from the Trust
- They are not to bring alcohol, drugs or drug paraphernalia onto the premises.
- Rent will be paid on time and in the full amount.
- All appointments made with the Trust or outside agencies will be kept
- Service users will respect other residents, staff and The Lyme Trust property.
The support team consists of a care-coordinator, 2 senior project workers, 5 project workers and 1 activity worker. Resident support includes:
- Support to obtain benefits.
- Signposting to health care organisations such as doctors, dentists and opticians.
- Assistance with referrals to mental health, drug or alcohol services.
- Linking residents with relevant agencies and organisations.
- Advice on budgeting and debt (may involve working with other agencies such as local councils and the Citizens Advice Bureau).
- Assistance when applying for move on accommodation.
- A counselling service at the Trust provided by local authorities.
- Finding opportunities for volunteering either within the Trust or in the local community.